Reed Residential property management leads the way with an impressive track record, and well earned reputation for excellence. At the core of our management practice is a straight forward principle, to provide the optimum service with the minimum of fuss but with maximum efficiency.
We set high standards and maintain them by recruiting and retaining experienced and genuinely helpful staff. We take pride in caring for our clients properties and go out of our way to rectify problems as they arise. Keeping clients well informed is another central part of our service. Reed Residential have invested heavily in the latest technology to ensure that our accounting and overall communication is as efficient and streamlined as possible. We feel strongly that openness and transparency are vital for successful working relationships; therefore we aim to respond quickly, clearly and without unnecessary jargon. Plain speaking means that everyone is aware of the circumstances, leaving no room for misunderstandings. When it comes to maintenance we never compromise: we only accept the highest standards of workmanship. In resolving problems promptly and striving for excellence in everything we do, we take the worry out of maintenance matters and offer our clients the most valuable commodity peace of mind.
We prepare an inventory and schedule of condition of your property and will check the tenant in to the property at the start of the tenancy. Reed Residential will then continue to collect rental payments, make immediate contact with the tenant if payments are not made (and follow set procedures to collect any arrears). We will visit the property on a regular basis to check on the condition and arrange for any necessary maintenance, and will issue you with a report of our recommendations. Any property maintenance will be handled in accordance with our assigned authority and we will arrange for our contractors to gain access to carry out any works. At the end of the tenancy, we will serve all necessary notices upon your instruction. Checkout procedures will be followed and the deposit monies will be handled as necessary.
A gas and an electrical safety test can be organised by Reed Residential by one of our specialist contractors who will be fully qualified in their particular field. All of the contractors that we select we believe are competent and offer prices which are good value but we are unable to provide a personal guarantee as to the standard of workmanship. Finally, the initial rent and deposit monies are collected in cleared funds and only after we have advised the tenants of their obligations and signed the tenancy agreement will we allow then to take possession.
A full statement is accounted to your for the monies paid less our commission, fees, agreed outgoings and taxes (if applicable).
Our client monies are forwarded quickly and efficiently by our property management team who understand the Residential Lettings business and the need of our individual clients. Our accounting complies fully with ARLA (Association of Residential Letting Agents). We know it is important for our clients to receive all rental payments as quickly as possible. In order to avoid delay, we make payments directly into the landlord’s nominated bank. Our commitment is to arrange for this within 5 working days of receiving cleared funds, however we often achieve this within 2-3 working days.
With the changes to the Housing Act 1996 in 2004 from 6th April 2007, all landlords and letting agents taking deposits for assured shorthold tenancies (ASTs) in England and Wales must safeguard them with a protection scheme, either custodial or insurance based. Reed Residential are NAEA qualified and lodge all of the deposits paid to The Dispute Service (TDS) the insurance based scheme for regulated Estate Agents, further information on the deposit schemes can be found on our website www.reedresidential.co.uk, this only applied to properties that are managed by Reed Residential, landlords are required to provide details of their chosen deposit scheme.