Repairs and Maintenance Guide

We realise that being comfortable at you home means a happy tenant and we therefore try our upmost to ensure that all repairs and dealt with efficiently and quickly. Reed Residential have a team of contractors in your area dedicated to dealing with your property, however workload for our contractors can be extremely busy at times and therefore we have a repair charter so that you are aware of how quickly you repair will be.

Also, we have a dedicated telephone line and email address for repairs as follows:

Tel: 01702 606889 / 07879443698

Email: students@reedresidential.co.uk

Alternatively you can click on our repair link to notify us of you maintenance issue.

Priority One - Emergency Repairs (24 hours)

Any repairs required in order to avoid danger to health, risk to the safety and security of the residents or serious damage to the building or residents belongings, no heating or hot water subject to parts being available to the contractors.

Priority Two – Urgent Repairs (7 days)

Repairs to defects which materially affect the comfort or convenience of the tenants to be dealt within 7 working days of the report of the defect.

Priority Three- Non Urgent Repairs (28 days)

Reactive repairs not falling within the above categories. Within 28 days of the report or by arrange with tenants.

Useful Details

Out of office hours (message service only) – 07879 443698

We endeavor to ensure your comfort at all times and our charter priorities are based on the Property Managers opinions on the level of urgency